Online safety basics
We’re here to help you have a positive, fun, and safe experience when meeting and messaging other members.
Don’t Send Money or Share Financial Information
Never send money to anyone you meet on the app even if they say it’s an emergency. Sending or wiring money is almost impossible to reverse or trace where the money went. If another member asks you for money or financial information, report it to us right away.
Protect Your Personal Information
Never share personal information (social security number, home or work address, details about your daily routine) with someone you don't know. If you’re a parent, it’s best to limit what you share about your kids on your profile and when you’re just getting to know someone. Just to be safe, avoid sharing your children's names, where they go to school, their ages, and genders.
Stay on the Platform
People might try to move the conversation to text, messaging apps, email, or phone right away. It’s always best to let the conversation flow on Tveni while you’re getting to know someone. To help keep everyone safe, we’ve put Safe Message Filters in place.
Be Wary of Long Distance and Overseas Relationships
Anyone who won’t meet in person, talk on a phone/video call, or who lies about where they’re from is not it. If someone avoids your questions, asks for money, or pushes for a serious relationship before meeting you, that’s a red flag.
Report All Suspicious and Offensive Behavior
You know when someone's crossed the line. If and when they do, we want to know about it. You can block and report anyone that violates our terms. Here are some examples of violations:
Requests for money or donations
Requests for money or donations
Underage users
Harassment, threats, and offensive messages
Inappropriate or harmful behavior during or after meeting in person
Fraudulent profiles
Spam or solicitation including links to commercial websites or attempts to sell products or services
You can report any concerns about suspicious behavior from any profile page or messaging window or contact support@tveni.com.
Protect Your Account
Pick a strong password and be careful when logging into your account from a public or shared computer. We’ll never send you an email asking for your account information, so if you get one, report it right away.
Contacting Tveni
We’ll never (and we mean never) ask you for your password, to share your screen with us, or ask for payment to receive customer support. If you need to contact us, reach out to our Customer Success team at our Help Center. We don’t give general support over the phone, so support phone numbers found in a Google search won’t connect you to us.